IIJA offers standard network services
such as Internet connection and managed firewall service.
In addition, secure VPN remote access and server monitoring
service are combined to the custom solutions to help
our customer manage their network more efficiently.
Managing a 100+ user network with
limited IT staff and budget poses a number of difficulties.
Responding to user inquiries and complaints
Troubleshooting network and devices
User account administration (when employees are
hired or transferred)
Optimizing resources, cost management and reporting
to management
IIJA's custom solution reduces
routine day-to-day tasks while providing the statistical
data for easier management decision making.
Documentation of all information needed for IT administrators
to perform in-house support
24x7 network/device monitoring, troubleshooting
and maintenance support
24x7 operation of firewall, VPN devices and e-mail
servers
Monthly report on network resources and firewall
logs
IIJA provides the following
services:
Dual T1 lines with 3 Mbps bandwidth and automatic
failover
Centralized administration and management of DNS/e-mail/archive/virus
scan servers
Monitoring of all managed devices from IIJA's monitoring
server
Tier 1 troubleshooting; establish reporting flow
for carriers / vendors
Monthly report
Firewall communications log
Bandwidth usage
Access logs of WWW server
Vulnerability assessment and result on WWW server
IIJA established management framework
to efficiently administer the customer's network. The
customer reported the following benefits:
Simplification of support flow enabled IT administrators
to contact a single vendor in case of a network
problem
Outsourcing the troubleshooting to IIJA saved IT
staff's time and resulted in more accurate resolution
IIJA proactively reports PCs infected with viruses
or worms by monitoring the firewall log, achieving
quick identification of the PC and minimizing the
damage
Monthly report showed trends in network usage, providing
the information for future upgrade plan and cost
calculation. Reporting to upper management became
easier as a result
